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Shipping and Returns
SHIPPING
Your order will be shipped within 1 - 3 business days. All packages will be dispatched from our warehouse in Barcelona.
Spain
- We offer free shipping on orders from €40
- You will receive a track & trace code after your order has been dispatched
The Netherlands and rest of Europe
- We offer free shipping on orders from €60
- You will receive a track & trace code after your order has been dispatched
Worldwide
- We offer free shipping on orders from €60
- You will receive a track & trace code after your order has been dispatched
Track & Trace
Once your order has been dispatched you will receive a track & trace code by e-mail. We find it very important that you, our customer is able to track the order and knows when it will be delivered.
The e-mail in which you receive the track & trace code is provided with a clear explanation of how you can track your order.
RETURNS
Please read the following information carefully before returning your order.
At Lotta Mae you can return your order within 14 days after receiving it. You need to inform us by e-mail, otherwise we can’t do the refund. Follow the instructions below for returning your order.
PAY ATTENTION: The products listed below cannot be returned:
- Earrings and ear cuffs (for hygiene reasons)
- Personalized items
Return instructions
Send an e-mail to hello@lottamae.com with the following information included:
- Name and surname
- Order number
- Item(s) you would like to return
- Reason of return
You will receive a confirmation within 24 hours. If you have not received a response, it is possible that our confirmation e-mail has ended up in your spam folder.
PAY ATTENTION: The items you would like to return must meet the following requirements:
- Unworn
- Original package is undamaged
- Includes original labels
- Returned within the specified period
- If you have received a gift with your order, you must return the gift when the entire order is being returned.
Once you have received a confirmation from us, send the items you would like to return to the postal address below (this is not a visiting address):
Lotta Mae Carrer de l'Atlàntida 37 08003 Barcelona Spain
Return costs
Return costs are for the account of the customer. Always return your order with a traceable shipping method. We are not responsible for returns that are lost. The customer is responsible for her return shipment until it reaches our address. It is therefore wise to keep your track & trace code. With this evidence you can prove that the items have actually been returned.
Lotta Mae reserves the right to refuse returned products if it appears that they are worn or have not been returned within the stipulated deadline.
Refund
If a return shipment is notified within the specified period, the refund will be made as soon as the return shipment has been received by us. The repayment of your order will be refunded to the bank account that was used for the payment. Keep in mind that the reimbursement might take up to 10 working days, depending on your bank.
PAY ATTENTION: If the entire order is being returned, you will receive the purchase amount including the shipping costs. However, if you only return a part of your order, you will not get the shipping costs refunded.
Shipping costs
Weight
Price