Español
Nederlands
Guarantee
GUARANTEE
Lotta Mae has a guarantee period up to 30 days after receiving the item (not after using the item).
The following complaints are not covered by the warranty:
- Discoloration of jewelry (Our jewelry is made from organic materials. Because of this we recommend keeping your jewelry out of reach of liquids. Discoloration occurs when jewelry comes into contact with water, creams and perfumes or with increased acidity. It is advisable to treat your jewelry with care)
- Wear through bumping or falling
- Exceptional wear
- Damage due to negligence
The customer is obliged to immediately check the delivered products upon receipt. If it appears that the delivered products are incorrect, inadequate or incomplete, the customer must inform Lotta Mae by e-mail within 2 days of receiving the delivered products. If you inform us later than 2 days after receipt, we can no longer be held liable.
Send an e-mail to hello@lottamae.com with the following information included:
- Name and surname
- Order number
- Picture and/or video of the damaged product
- Description of the damage